We believe that you will like our product. But even if you have the slightest doubts, we would like to dispel them by giving you a chance to return or exchange the product within 30 days after the purchase.
What can not be returned
Unfortunately, we have to refuse to return or exchange product in the following cases:
- Products that have been damaged or modified (except for manufacturing defects)
- Products that show evidence of usage
- Individual orders made on request
- Products after 30 days from the date of sale, can not be returned or exchanged
- Products that have changed colour or because of being in the pool (contact with chemical substances), or any other external factors.
Terms return or exchange of product
- We accept the return/exchange products in new and unused condition with the sales receipt.
- After receipt of the product for exchange/return, our jewellers will check the condition of the product within 2-5 business days.
After checking the condition of the product, we do a 100% refund or exchange for another product.
You have to know
- Our jeweller inspects all returned products upon receipt.
- Refunds for purchases made with a credit card will be credited only to the same card.
- Refunds for purchases made in cash will be agreed with the client to select a convenient way of money return.
How to return a product
You have to Contact Us via a contact form, inform us about your intentions or use the function “Refund Order” at your account. We will send a courier to your address.
How much will the return cost
Backward product delivery – free.
Our store can boast about not only an amazing collection of beautiful jewels from world-famous brands but also a high level of client care as well. Everyone can shop here with no difficulties just from home without visiting those numerous stores in order to find the right thing. Gold24 offers you such payment options as Online and Cash-on-Delivery.
Using Online payment, customers can pay for their purchase with Credit Card, Debit Card, Cash Card or Netbanking.
Cash-on-Delivery is another way of paying for your purchases. It means you can pay for the product in cash after the courier company delivers it to your place. Doesn’t it sound pretty good?
Moreover, we are constantly working on the improvement of our payment options. Our next step is to realize the offline function in order to make your shopping even more convenient and pleasant.
We hope you aren’t going to have any problems with these payment options. However, if you still do, feel free to contact us at any time. Our specialists will provide you with all necessary information on paying and getting the product as soon as possible. The team of Gold24 is sure both you and your relatives or friends will be pleased with the chosen jewellery.
Shipping Policy at Gold24.in
The team of Gold24.in try to fulfill the wishes of our customers as soon as possible. In order to make your shopping comfortable and safe we pay a special attention to the shipping policy.
Gold24.in are glad to offer our Indian clients the following ways of delivering the chosen item:
- Blue Dart
After we have packed your purchase, it will be shipped and then delivered for free by one of these carriers.
For international customers, the shipping taxes get charged at the time of order booking.
After we have packed your purchase, it will be shipped and then delivered for free by one of these carriers. It takes 24-48 hrs to deliver items in stock and 10 business days for other items.
You shouldn’t worry about the safety of your purchase when shopping at Gold24.in. We will deliver your jewellery at your doorstep in a solid and tamper-proof packing. Whatever product you choose — gold or silver jewellery, accessories, or something else, — you’ll get a nice box along with the necessary certificates.
Free Gift Packaging
If you’ve decided to make a gift for someone you love, you can have it properly wrapped by Gold24.in. We offer you a free gift package, which means you’ll get the parcel in a special wrapping so recipient will be impressed with your gift.
You don’t need to waste time going to local stores — shopping at Gold24.in is a convenient way to get high-quality jewellery directly to your home.