Jewellery return

We believe that you will like our product. But even if you have the slightest doubts, we would like to dispel them by giving you a chance to return or exchange the product within 30 days after the purchase.

What can not be returned

Unfortunately, we have to refuse to return or exchange product in the following cases:

  • Products that have been damaged or modified (except for manufacturing defects)
  • Products that show evidence of usage
  • Individual orders made on request
  • Products after 30 days from the date of sale, can not be returned or exchanged
  • Products that have changed color or because of being in the pool (contact with chemical substances), or any other external factors.

Terms return or exchange of product

  • We accept for the return/exchange products in new and unused condition with the sales receipt.
  • After receipt of product for exchange/return, our jewelers will check the condition of product within 2-5 business days.

After checking the condition of product, we do 100% refund or exchange for another product.

You have to know

  • Our jeweler inspects all returned products upon receipt.
  • Refunds for purchases made with a credit card will be credited only to the same card.
  • Refunds for purchases made in cash, will be agreed with the client to select a convenient way of money return.

How to return a product

You have to give us a call at 1800-2125-000, inform us about your intentions or use the function "Refund Order" at your account. We will send a courier to your address.

How much will the return cost

Backward product delivery - free.